My response to the ongoing global shipping crisis/supply chain problems/global pandemic problems isn't to call them "excuses," so I guess I'm not sure how to respond. That a survey found that a lot of unreasonable and entitled people want to stick their heads in the dirt and pretend that ongoing global problems with shipping and supplies shouldn't directly impact their lives isn't particularly surprising, nor is it particularly compelling. I'm genuinely sorry that people haven't got their toy robot, yet, but Hasbro absolutely did not include a promise to everyone that we would have them by a specific date when we placed our orders. The project had an *estimated* shipping date, and then they said, by email, that they planned to *start* shipping them by the end of September. They met that goal, but reality and the continued [email protected]#$ that is 2020-21 got in the way.canprime wrote: ↑Mon Oct 25, 2021 4:20 pmQuestion for you guys who are just going with the flow.
Do you have any date in your mind where you would finally speak out, or is it just whenever?
Is January ok? April? September? I'm just honestly curious.
Veebs seemingly overarching point was the poor communication on Hasbro's part makes it difficult for him to justify going in on another Haslab while still waiting for delivery on the first, of three, he has paid for in advance. Which is, of course, understandable. The problem is of course putting our money where our mouths are. If you still don't have your Sentinel by the time the Rancor, or Skystriker, end in early December will you sit out? Then on top of that are there enough people to do that, that would make an actual difference in Hasbro's eyes? Probably not.
I read a few articles recently about a consumer survey, in the UK I believe, where the conclusion they seemed to draw was that consumers are tired of Covid being used as an excuse by big companies. It seemed that the belief is companies are using Covid as a catch-all excuse for everything from delays to poor customer service, and to a greater extent poor general practices.
So in that vein, how much can Hasbro attribute to Covid in your eyes? There are obviously lots of problems going on outside of their control, however how long can they use that excuse in your opinion? Especially when other big companies, like Home Depot, have made pretty large outlays of capital to address the problems (hiring private ships to get product outside of the standard shipping channels).
Then on top of that the Sentinel has already been shipping to customers around the world, and within the US. So, as I have said before, how much of that is on Hasbro themselves and their procedures/practices, and how much is on outside companies like FedEx? Of course we'll never know, but in the end I guess for some customers, myself included, I paid Hasbro for a product, not other companies. They stated a general time frame of Fall 2021 for delivery, so they aren't outside of that time frame obviously.
I mean, look, if this is a deal breaker for you or for whoever, then act on it. If this delay makes you think "I'm never buying another Hasbro toy," then power to you. It's your money, spend it how you want. I don't think there's anything ridiculous about saying that you don't like this experience and you're just not spending your money that way again.
But the, frankly, bonkers level of conspiracy theory-crafting that's going on? Yes, I think that's ridiculous. People want there to be some kind of grand malicious plan on Hasbro's part; like they're secretly punishing people or have some super villain plan that involves sitting on a bunch of product instead of shipping it out for... reasons? Or like Hasbro can somehow wave a magic wand and end the various global problems that are creating the delays? It's silly.
You can say " I paid Hasbro for a product, not other companies. " all you want, but that's not going to get you anywhere, and that's just not how preordering works. When you preorder a product or back what is more or less a crowd-funding project, you accept the risk that there might be delays, just like they accept the risk that there might be cost increases that they have to absorb between when you order and when they actually ship the product. That people seem not to understand this is baffling, to me.
You paid Hasbro for a product that had an estimated shipping date. Haslab projects do not guarantee or even suggest a *delivery* date.