General NECA Talk

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ODBJBG
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Re: General NECA Talk

Thu Dec 02, 2021 6:08 pm

I can't seem to get NECA to respond to me about not sending me all of a recent order. I don't have Twitter. What's the best way to contact these bozos?
citysushi
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Re: General NECA Talk

Thu Dec 02, 2021 6:09 pm

Twitter
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MollyMillions
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Re: General NECA Talk

Thu Dec 02, 2021 6:41 pm

Twitter.
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TheCollector1999
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Re: General NECA Talk

Thu Dec 02, 2021 6:43 pm

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ODBJBG
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Re: General NECA Talk

Thu Dec 02, 2021 7:23 pm

Okay, seriously though... Is there ANY way to actually get NECA to respond to an issue with an order beyond Twitter? I don't have Twitter. @NECA_CS isn't even on Twitter anymore.
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TheRealSmallville
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Re: General NECA Talk

Thu Dec 02, 2021 9:04 pm

ODBJBG wrote:Okay, seriously though... Is there ANY way to actually get NECA to respond to an issue with an order beyond Twitter? I don't have Twitter. @NECA_CS isn't even on Twitter anymore.
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dHunter333
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Re: General NECA Talk

Thu Dec 02, 2021 9:19 pm

Where did you buy it from? The Neca store has their own customer service
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Re: General NECA Talk

Fri Dec 03, 2021 7:04 am

It's honestly worth creating an account just to complain to brands. Most respond to tweets far more than actual inquiries.
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MollyMillions
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Re: General NECA Talk

Fri Dec 03, 2021 12:42 pm

ODBJBG wrote:
Thu Dec 02, 2021 7:23 pm
Okay, seriously though... Is there ANY way to actually get NECA to respond to an issue with an order beyond Twitter? I don't have Twitter. @NECA_CS isn't even on Twitter anymore.
I was being serious, but I wasn't aware that acct was gone.

"If you purchased your item from TheNECAstore.com, please email customerservice [at] necaonline.com and include your order number."

https://necaonline.com/customer-service/

Good luck, I found that equally as useless as the Twitter.

I think it's worth hammering them on Twitter and Insta.
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Re: General NECA Talk

Fri Dec 03, 2021 1:10 pm

Didn't even know they still had the licence.

Does this means that we can still hope to see a Robocain figure?
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Re: General NECA Talk

Sat Dec 04, 2021 1:36 pm

Not sure about Cain, because it's a LOT of new work (though it'd be amazing- and, sadly, I expect, amazingly expensive)-
But I'm really hopeful ED-209 gets a re-release.
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Re: General NECA Talk

Mon Dec 06, 2021 2:47 pm

PSPS13 wrote:
Sat Dec 04, 2021 1:36 pm
Not sure about Cain, because it's a LOT of new work (though it'd be amazing- and, sadly, I expect, amazingly expensive)-
But I'm really hopeful ED-209 gets a re-release.
Don't think I'd want a re-release of the exact same figure (ED-209). Weren't there a ton of complaints about getting it to stand, or something about the leg design being garbage?
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Re: General NECA Talk

Mon Dec 06, 2021 4:01 pm

Mr potatohead wrote:
Mon Dec 06, 2021 2:47 pm
PSPS13 wrote:
Sat Dec 04, 2021 1:36 pm
Not sure about Cain, because it's a LOT of new work (though it'd be amazing- and, sadly, I expect, amazingly expensive)-
But I'm really hopeful ED-209 gets a re-release.
Don't think I'd want a re-release of the exact same figure (ED-209). Weren't there a ton of complaints about getting it to stand, or something about the leg design being garbage?
Mine has been standing just fine on a shelf with Robocop and other NECA figures just fine since I got it when it came out the first time.
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Re: General NECA Talk

Mon Dec 06, 2021 4:02 pm

dHunter333 wrote:
Thu Dec 02, 2021 9:19 pm
Where did you buy it from? The Neca store has their own customer service
I bought it from their official store. It was a SDCC exclusive. They just didn't send me all my items.

I guess I'm just going to contact my credit card company.

Unreal that a supposed major toy company doesn't answer emails or their own contact forms.
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Re: General NECA Talk

Mon Dec 06, 2021 4:04 pm

Mr potatohead wrote:
PSPS13 wrote:
Sat Dec 04, 2021 1:36 pm
Not sure about Cain, because it's a LOT of new work (though it'd be amazing- and, sadly, I expect, amazingly expensive)-
But I'm really hopeful ED-209 gets a re-release.
Don't think I'd want a re-release of the exact same figure (ED-209). Weren't there a ton of complaints about getting it to stand, or something about the leg design being garbage?
It stands like a brick, but there isn't much leg articulation. I still like it, but it could use a refresh.

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