I have to add blocked buyers with cancellations. With higher priced items, I scan a buyer's feedback comments, but this was an inexpensive $35 sale and wanted to move the figure, so I was lax. There were warning signs all over this guy's feedback.
I have international sales blocked, but I know sales have gone overseas through forward mailing services. I think half my movie Transformers went to China.
I sold for roughly 12 years without an issue until the last three years when I got three "unrecognized payments". I'm closing in on 6,000 sales. I'm so annoyed by eBay's policy change to hold funds. If you were selling to raise emergency funds, you may have payment held for weeks while waiting for some clown's credit card company's investigation. The last time this happened eBay officially closed the dispute a few days shy of a month.
I mean knock on wood but I was updating my sales list for the year as I was shipping something out and noticed I was at 99 sales for the year. Only problem I've had is a custom figure I stored poorly and it broke in-between me listing it and it selling. Customer was cool about it and of course I refunded right away. I don't sell for big $. Just making space and trying to lose a little less $ on these stupid hobbies of mine. I also sell on Discogs too. Tend to find more OCD customers there. Still not all that many there either.
Okay, eBay sent a more positive email about seller protection after the package was delivered. I tried a USPS package intercept which failed, as it was successfully delivered. Also, forget about calling the buyer's local PO to stop a delivery, they do not answer the phone. Seller protection is actually better because USPS intercept would've cost me return postage.
Buyers seem to be getting more finicky - what part of "no returns" is unclear. I also get really annoyed when people just report the transaction before even coming to me with the request first - like, be polite? Also, when you explain "USPS apparently lost the item - call them" and somehow that's on me? I recently had a buyer completely misread a listing, buy it and then call me evil for not accepting the return. They said more things that were very close to a threat and Ebay refused to do anything about it - or remove their feedback.
There is also a listing on Mercari where another seller stole my photos and description and I reported it immediately to Mercari - that was a week ago and let me check YEP it's still there. I've reported it multiple times, even called the number. I started by asking the seller to take it down but they of course never responded.
Mercari finally removed the listing nine days after reporting the fraud. 🙄
One of the transactions I referenced in the first paragraph I did get Ebay to resolve by refunding the buyer and maintaining my sale - but the buyer had already mailed back the package at like 9am EST while I was still sleeping. Okay, whatever - just got the box back today and this ass shipped a garbage figure back, not what I sold him. Doubt Ebay will do anything but absolutely reporting this dude for fraud - again.
UPDATE: I did report him - and Ebay is likely not going to do anything. And then I asked if I was allowed to post negative feedback and they said no - that would be against policy for a seller to leave anything but positive feedback about a buyer. What BS is that?! I did anyway - I never look at feedback ratings when I sell/ship but since some of you do, I'm doing my part to warn. Since Ebay actively won't.
Just wrapping this up because I'm sure everyone was in suspense. If you recall, a buyer opened a dispute with their card company over an unrecognized charge.
From eBay:
"The buyer’s payment institution sided with the buyer. The good news is that you’re protected for this dispute under eBay seller protection policy. We won't deduct the dispute amount from your funds. You're not required to take any action at this time. Thanks for your patience and for being a part of the eBay community."
The guy actually left me positive feedback, not joking.
...The guy actually left me positive feedback, not joking.
this sounds like an elaborate scheme to increase their feedback score
I guess I've had mostly positive experiences compared to what I've read here. eBay takes too much of the profits, but my buyers have generally been upstanding people. I make a lot more money off eBay than I would any other route, so I continue to use it.
Same. I've sold about 1500 things since 2009 and have only had three relatively minor issues with buyers. Guess we are the lucky ones.
I have no complaints either. I've probably sold at least 200 items this year and haven't had a single issue. I've had a couple returns over the years out of hundreds of items shipped but I've never been scammed ... as a seller anyway.
I have the same buyers blocked as TFitz but allow international buyers. eBay actually covers everything if there's a problem with an international buyer once it hits their distribution center here in the US.
And I think the fee eBay collects is like 14% of the final sale. It's a bit high but doesn't seem outrageous to me considering how many people your listings are exposed to. The cheaper USPS shipping fees aren't bad either.
@schizm You should post the buyer’s username so we can all block them.
I thankfully haven’t had any big issues yet. I recently sold an expensive Hot Toys figure that I shipped with signature confirmation. The buyer wasn’t home to sign so the post office left a notice to pick it up. The buyer immediately opened a claim for a refund saying the item wasn’t delivered. After about a week eBay stepped in and sided with me because a delivery attempt counts as a delivery. The buyer then picked up the package the next day. I’m guessing they were hoping to get a free figure.
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