When I was on hold with Customer Service all that time they kept telling me to hang up and call 911 if there was an emergency. I guess we know who that was for now.
@ibentmyman-thing My condolences on your debilitating injury.
...I caught the little meat-wing that connects my thumb and index finger in his knee joint...
"meat-wing" or man-thing?
If Hasbro keeps making these figures bigger and bigger its only a matter of time til someone catches their Man-Thing in one of them.
All I'm hearing is "Namorita Real Doll" and now I won't be able to sleep tonight.
So is *anyone* getting the correct eyes with their Giant Man?
SO. FUCKING. PISSED!! Fedex has lost my package. It's been over a week and-a-half. They are researching it. I told them this is a one and done item. Just fuming!
So is *anyone* getting the correct eyes with their Giant Man?
I'm honestly having a hard time telling if mine are off. I think they might technically not be dead center, but it doesn't bother me too much. I might request the "corrected" eyes anyway just to make sure I have the right piece though.
SO. FUCKING. PISSED!! Fedex has lost my package. It's been over a week and-a-half. They are researching it. I told them this is a one and done item. Just fuming!
Does the tracking show it as still in transit, or does it say they delivered it?
I'll be interested to see how this turns out so please do share your experience. I've ordered tons of packages through all of the shippers, and for years I had hundreds of very high value packages delivered to me when I actively collected high grade Silver Age Marvel comics between 2000 and 2010. I NEVER shipped those without insurance. Whenever possible I went and picked them up beyond around $200 because I just don't trust delivery drivers to be more accurate than around 95%, and that level of risk isn't acceptable if you're receiving lots of high-dollar items via shipping. I've had LOTS of mis-deliveries, but I've been able to track almost everything down to neighbors' houses. I've had a few packages just disappear and I never got them, but luckily those were all relatively low-value items that the seller refunded me for. Pretty sure Amazon mis-delivered two packages that I never got back, and they refunded both of those.
FedEx's default insurance is $100, and shippers can purchase insurance beyond that amount. I don't think Pulse paid extra for shipping Giant-Man, or at least I don't see evidence that they did that in the tracking details for my Giant-Man shipment. Hasbro may also have some better deal with FedEx where they offer higher than standard reimbursement on packages. If FedEx loses an item then restitution is to the shipper, not the receiver. Hasbro may well ship you another one if they have enough, FedEx never finds it, and they reimburse Hasbro for some or all of their declared value for your package.
I got a reply this morning from Customer Care saying that everything is all good to go and I'll received a corrected set of straight-forward eyes around mid-December.
"Hi Eric,
Thank you for your email regarding replacement parts for your Haslab Marvel Legends Giant-Man, we’re just as excited about this colossal figure as you are!
Our Haslab team partnered closely with Pym Labs to bring the biggest original Avenger to life, and we know how excited fans are to have him in their collections. In the whirlwind of getting this larger-than-life figure into the hands of fans, Giant-Man shipped out before all replacement parts were finalized at the laboratory. Good news! We’ve secured the part you need, and you can expect it to arrive around mid-December. Once it ships, we’ll send you an email with the tracking info so you can keep an eye on your new addition.
Thanks for your patience, and for being part of the Marvel family!
Warm regards,
Gian
Hasbro Consumer Care Representative"
were you helped by someone from hasbro pulse consumer care or the global consumer care?
they have been bouncing me back and forth through emails for over a week. the pulse person says global care can take care of it but they only asked for the same info twice then never responded.
XManny87 shared his tale of Giant-Man woe on Youtube yesterday. One of the fingers on his figures is close to breaking at one of the joints, so he asked Hasbro for a fix. They asked him to return it, and they said they'd return to him the same figure or another of equal value. He asked them if they had any other Giant-Mans to return, but they haven't responded.
Many of you are probably familiar with Hasbro's "equal value" doctrine for figures they don't have--they send you something semi-randomly. So if he returns his he could get another Giant-Man, or he could get some random assortment of other figures that they do have in stock worth at least $200. Clearly it's better to keep the partially-broken Giant-Man than risk getting back $200 or more worth of who-knows-what--could be Marvel, Transformers, GI Joe, or anything really. They usually try to stick to the same product line you bought from, but many people have gotten back entirely different products. I've heard many accounts of people also getting back far more than the value of the item Hasbro was replacing, so it's also possible he could get $300 to $400 of random toys back. Not worth the risk though.
So if you've got a minimally-defective Giant-Man you're probably better off trying to fix it if you really want a Giant-Man. 😣 Link to Manny's video is below.
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