Thanks! Glad it's not just mine. Will try the hot water first. I've had more luck with it.it’s like that on every copy, use heat to move them. I used a hair dryer, others used hot water.Are the finger joints on anyone's super tight? Mine have no give and I don't want to push too hard and break.
Also, really wish we would've gotten the Skrull head! Or that Hasbro would sell a made-to-order version of it or something. Feels incomplete without it.
Made my call to Customer Service this morning and had a wonderful interaction and laugh with the representative. Replacement eye part should be coming in December sometime.
is calling the only way?
I used the hasbro pulse contact us email. That lady said I need to email hasbro global support. They want numbers off the packaging and figure foot or leg which will have to wait until I get home. Seems like I’m on some runaround that will lead nowhere
Made my call to Customer Service this morning and had a wonderful interaction and laugh with the representative. Replacement eye part should be coming in December sometime.
is calling the only way?
I used the hasbro pulse contact us email. That lady said I need to email hasbro global support. They want numbers off the packaging and figure foot or leg which will have to wait until I get home. Seems like I’m on some runaround that will lead nowhere
I also emailed, but didn't get a response back yet. But when I had issues with a defect in the past, they asked for all of that information as well, numbers from the packages, from the figure itself, which I provided. But it seemed like a runaround. Fortunately, they came through with a replacement for what I needed. I wonder why the calls aren't asking for that information.
EDIT: Aaaand there's the email. Asking for a lot of information. Lots of hoops to jump through. Maybe I'll just give a call? Seems like those are going through without a bunch of extra steps. Maybe even some laughs.
Made my call to Customer Service this morning and had a wonderful interaction and laugh with the representative. Replacement eye part should be coming in December sometime.
is calling the only way?
I used the hasbro pulse contact us email. That lady said I need to email hasbro global support. They want numbers off the packaging and figure foot or leg which will have to wait until I get home. Seems like I’m on some runaround that will lead nowhere
I also emailed, but didn't get a response back yet. But when I had issues with a defect in the past, they asked for all of that information as well, numbers from the packages, from the figure itself, which I provided. But it seemed like a runaround. Fortunately, they came through with a replacement for what I needed. I wonder why the calls aren't asking for that information.
EDIT: Aaaand there's the email. Asking for a lot of information. Lots of hoops to jump through. Maybe I'll just give a call? Seems like those are going through without a bunch of extra steps. Maybe even some laughs.
I've had pretty universally good experiences with calling in the past. They usually still request the additional information but it's pretty painless and they've always come through.
I'm very much inclined to avoid phone calls when I can, but it's just so much more efficient IF you can get someone on the phone (in general, not just Hasbro). If I never have to go through some bs chat/email system that has no idea what you're trying to accomplish again it'll be too soon. Just put me on the phone with someone please and thanks.
When I called all they asked me for was my Order number and my contact info (phone and address). They never asked me for any info off the figure or his box. Yet, at any rate. Maybe I'll get an email asking for that later.
When I called all they asked me for was my Order number and my contact info (phone and address). They never asked me for any info off the figure or his box. Yet, at any rate. Maybe I'll get an email asking for that later.
This was my exact experience this morning when I called Hasbro customer service. Easy peasy 😉
They are getting quite a few calls on this. The reps know about the issue.
My Giant Man should be able to look straight ahead for Christmas.
And I just now got a follow-up email asking for all the other info folks have stated above.
Guess I lucked out. No eye issues.
How do you get the correct eyes if you didn't back Giant Man? just asking. I got my Giant Man on ebay.
How do you get the correct eyes if you didn't back Giant Man? just asking. I got my Giant Man on ebay.
Betting you can get a replacement if you call the CS and give them the numbers off the box/figure.
No problems with mine after a day of posing other than the eyes. I emailed Pulse support, they responded quickly saying they had referred my issue to global support and that they would respond within 72 hours.
Current spot in the display is in the one I have for the best versions of my A and B list Marvel heroes. Giant-Man is on neither of those lists, but he fits in the back well so I'll keep him there for now.
I got around to opening my Giant-Man. I too had to hot water the hands and will have to call about the eyes. My Hank must be an @$$hole
who tf broke this thread
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